Photo Rejection Refund Policy
Full Refund If an Official Office Rejects Your Photo for a Photo-Rule Reason
1. What the Refund Covers
ApprovaVisa checks each photo against ICAO Doc 9303 and the published rules we have recorded for your document. We are an independent service, and the receiving authority alone decides whether a photo is accepted. If an official government authority, passport office or consular post rejects your photo because it does not meet a photo requirement (for example size, head position, background or lighting), we refund your full purchase price. Rejections for other reasons, such as missing documents or eligibility, are not covered.
2. How to Claim a Refund
To claim your refund, simply follow these simple steps:
- Send an email to refund@approvavisa.com within 30 days of purchase.
- Include your original Order ID or receipt number.
- Attach a screenshot or letter from the consular authority stating the reason for rejection.
3. Processing Time
Refunds are processed within 24 to 48 business hours and returned directly to your original payment method via Dodo Payments.